Privacy Policy

Last updated: 2026-04-27

Known Click Technologies Private Limited (operating as "MiniVelvet"; "we", "us") respects your privacy and is committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act). This policy explains what we collect, why, how we use it, and your rights.

What we collect

We collect information you give us directly: phone number, email address, shipping/billing address, optional GSTIN for tax invoices, and order history. We also collect technical information such as IP address and device type for security and fraud prevention.

How we use it

Your data is used to fulfil orders, process payments, ship products, provide customer support, issue tax invoices, and meet our legal obligations. We do not sell your data.

Data retention

Order records are retained for the period required by Indian tax and accounting law (typically eight years). Account data is retained while your account is active and for a reasonable period thereafter unless you request deletion.

Sharing with third parties

We share the minimum necessary data with the following processors:

• Razorpay — payment processing
• Shiprocket — shipping and last-mile delivery
• MSG91 — OTP delivery via SMS and WhatsApp
• Cloudflare — content delivery, image optimisation, and first-party analytics

Your rights under the DPDP Act 2023

You have the right to access your personal data, correct inaccuracies, and request deletion. Submit any such request via our data request page. We will respond within thirty days as required by law.

Data protection contact

For privacy questions or grievances under the DPDP Act 2023, contact us at [email protected].