Frequently asked questions

Last updated: 2026-04-30

How do I place an order?

Browse our catalogue, add items to your cart, and proceed to checkout. Sign in with your phone number via OTP to confirm and pay.

Where do you ship?

We ship to all India pincodes serviceable by our courier partners. We do not currently ship internationally. See our shipping policy for delivery estimates.

What is your return policy?

Unopened products can be returned within 7 days of delivery, in original packaging with the tamper seal intact. Opened or used products are not eligible for return, for hygiene reasons. Full details on the refund policy page.

Can I get a GST invoice?

Every order ships with a GST-compliant tax invoice — sent via email after dispatch and downloadable from your order history. We currently sell to individual consumers only; business GSTIN-based input tax credit is not supported.

Is Cash on Delivery (COD) available?

COD is available on eligible pincodes for orders below a maximum value. The COD option is shown automatically at checkout if your delivery address qualifies. A flat ₹150 handling fee is added to COD orders; shipping itself is free.

How do I track my order?

You will receive a tracking link via SMS and WhatsApp after dispatch. You can also track from the order history page by entering your order number and OTP.

Are the products safe and authentic?

All MiniVelvet products are manufactured in India in licensed facilities, are dermatologist tested, and comply with Indian cosmetic regulations. We sell only direct-to-consumer; any third-party seller claims are not endorsed by us.

How do MiniVelvet points work?

Sign up to receive a ₹300 welcome bonus that never expires. You earn additional points on every order (rate set by us; visible at checkout). Points apply automatically at checkout — savings depend on your cart total and our current redemption policy. Order-earned points expire 1 year from the date you earned them; promotional credits issued during campaigns expire as stated when issued.

What happens to my points if I refund an order?

Cash you paid is refunded to your original payment method. Welcome and earned credit re-credit automatically to your account. Promotional credits used on the order are forfeited unless the refund is due to a defect or our error — please contact support and we'll review.

How do I delete my account or data?

Submit a request through our data request page. We will action it within thirty days as required by the DPDP Act, 2023.